Refund and Returns Policy

At Pholoh Clothing, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the terms below.

Returns

You may request a return if the item is unused, unworn, and in its original condition with all original tags and packaging.

Return requests should be made within 14 days of receiving your order.

Items that are worn, washed, damaged, altered, or missing their original tags may not be accepted for return.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Original shipping costs may be non-refundable unless the item received was incorrect, damaged, or defective.

Exchanges

If you need a different size or product, please contact our customer support team before sending the item back. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order details and clear photos of the item so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been worn, washed, damaged, altered, or returned without original tags and packaging.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item received from us.

How to Request a Return

To request a return or refund, please contact our customer support team with your order number, the item you wish to return, and the reason for the return.

We will provide further instructions after reviewing your request.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact Pholoh Clothing customer support.

We are happy to assist you with your order, return, refund, or exchange enquiry.